Refund policy

Returns and Exchanges

Each Orderly Forest product is made to order. Because of this, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or color preference, except where required by law.

Please review the product description and size guide carefully before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery at contact@orderlyforest.com.

Please include:

• Your order number
• A description of the problem
• Clear photos showing the issue

If the item is confirmed to be defective or incorrect, we will arrange a replacement or refund at no additional cost to you.

Lost packages

If your tracking information shows a problem or your package appears to be lost, contact us and we will investigate with the shipping provider.

Refunds

Approved refunds are returned to the original payment method. Processing times may vary depending on your bank or payment provider.

This policy does not limit any rights you may have under applicable law.